If the law firm is experiencing a difficulty in recovering our professional fee, or a DNA (Did No Attend) charge, the company will take a commercial view and look towards assisting the law firm with a case by case write off facility if possible at all.

A senior member of staff conducts a weekly review of randomly selected completed or uncompleted cases. Each case is scrutinized for the completeness of file record quality and deliverance of service, compliance with the requests of the client and the completeness of the system records. Any shortcoming is identified and correct immediately. The outcome of these checks is documented and reported to the monthly board meeting.

In order to continue to fulfill our high standard of service AMC welcomes a balanced and objective feedback on its performance from its claimants, claim management companies and law firms.