8 London Road
Tel: 01753 692896
Fax: 08700 801719
" We have been using Alpha Medical Consultancy for a number of years. We have always found them both helpful and efficient. Using AMC has always helped us to speed up the claim process, for the benefit of the client, partner business and us. "
AMC pledge to the law firm is:
Meeting your needs
Write off Provisions
If the law firm is experiencing difficulty in recovering a fee, or a DNA (did not attend) charge, the company will take a commercial view and look towards assisting the law firm with a case by case write off provision if possible at all.
In order to continue to fulfil our high standard of service AMC welcomes any balanced and objective feedback on its performance from its claimants and law firms.
A senior member of staff conducts a weekly review of a large sample of randomly selected reports. Each case is scrutinised for the completeness of file record, quality and deliverance of service, compliance with the requests of the client and the completeness of system records. Any shortcoming is indentified and corrected immediately. The outcome of these checks is documented and discussed in the monthly board meeting. In light of this meeting and feedback provided by our clients’ essential steps are then taken to constantly improve the services provided.